The TechNet subscription allows users to achieve the maximum value from Engineered Software's products with access to program updates and personalized technical support. At this time, technical support is only available in English.
With the annual TechNet subscription users receive:
Phone Technical Support
Toll Free: 866.546.8605 US/Canada Only
Hours: 7:30 a.m. to 4:00 p.m. Pacific Time (10:30 a.m. to 7:00 p.m. Eastern Time)
All calls to our Technical Support team require a current TechNet subscription.
Calls are answered during business hours, Monday through Friday, excluding holidays.
Priority E-mail Technical Support
If preferred or if the question arises outside of normal business hours, TechNet subscribers may also e-mail questions to the support desk. A support technician will provide a priority response to the e-mail within the next business day. In addition, the ESI Knowledge Base provides 24/7 access to the same information used by ESI support technicians.
*If you have a current TechNet contract and are not running the most current version click here to download the latest version of your program.