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Extended Technical Support
Technical support is available Monday through Friday
from 7:30 a.m. to 4:30 PST (excluding U.S. holidays).
Tel: (360) 292-4060
Toll Free: 866-546-8605 US/Canada Only
Fax: (360) 412-0672
When contacting technical support, please have your
Priority e-mail support: Click here to generate a technical support message. Note that e-mail
questions receive responses via e-mail only.
Customer support issues are defined by Engineered
Software, Inc. at the time support is requested as either:
Basic Installation or Advanced IT/Engineering.
TechNet Plus is Engineered Software's
upgrades and support package.
Click here for a list of supported programs.
Basic installation support is available to all customers
with the most current release of PIPE-FLO and the three most
recent legacy versions (currently v2009, v2007 and v2005).
Click here to see the most
current version of your program.
Advanced IT support is available only to those customers with current
TechNet Plus subscriptions.
complicated and time intensive support including such items
as setting-up of server subnets, using network license
commuting, setting-up license management server software and
assisting customers through advanced features of PIPE-FLO
enterprise network set-up.
Engineering / Product Operation
Engineering / Product Operation support
is available only to those customers with current
TechNet Plus subscriptions. To ensure the best possible
support, customers needing support with a specific project
should first e-mail their system to one of our application
engineers at email@example.com.
Includes product operation support
regarding questions such as how to select a pump or how to
size a pipeline.
Also includes engineering support providing
assistance with unexpected results such as questions
regarding an over controlled system or questions about a
system that is returning results that are outside the
Per-Incident Support is available any time during our
support hours. Support is billed at $150.00 per hour,
minimum of one hour, billed in 15 minute increments and a
maximum of 5 hours. If you decide to upgrade your program or
purchase TechNet Plus within 60 days after receiving
support, you can apply fees paid as discounts toward these