TechNet Plus Annual Support Subscription
From program updates, to website access, calls and emails, our TechNet Plus
annual update and support
subscription gives you the options you want, the support you need, and the confidence to achieve
the maximum value from the PIPE-FLO products.
The TechNet Plus subscription was developed to meet your program support needs. With the
annual TechNet subscription you receive:
- No charge program updates for your PIPE-FLO product.
- Extended technical support including unlimited phone-in support during our support desk
hours as well as priority e-mail support.
- Access to new fluid data as it is added to the MKS Fluid Compilation.
All program upgrades for the covered PIPE-FLO product
All major program upgrades are included with your TechNet subscription. You will be
notified of all PIPE-FLO program upgrades in the TechNet Plus e-newsletter. You will also receive
detailed instructions to download the upgrade and update your applicable PIPE-FLO licenses.
Phone-in technical support
Our TechNet Plus support desk is available on Monday thru Friday from 7:30 a.m. to
Pacific Standard Time or 10:30 a.m. to 7:30 p.m. Eastern Standard Time. When calling for
technical support, you will speak to a support technician that can answer your questions
and resolve your problems in a time efficient manner.
Priority e-mail technical support
You may also email your question, if you prefer or if your question arises outside of normal
business hours. Go to the support section of our website and enter your question.
A support technician will provide a priority response to your email within the next business day.
You can also log onto our Knowledge Base at
Here you have 24/7 access to the same information used by our support technicians.
Access to new fluid data in the MKS Fluid Compilation
All PIPE-FLO Professional and Compressible customers with a support subscription will receive the
Molecular Knowledge Systems fluid compilation. With your TechNet Support Subscription, you can
download the new fluid tables as they are added to the MKS fluid compilation.
Discounts on our two day FLO-Master Training Seminars
As a TechNet Plus subscriber you can attend one of our two-day
FLO-Master training seminars and save $200 off the regular price
(This offer cannot be combined with any other offer).
Free PUMP-FLO Premium Subscription
As a TechNet Plus subscriber you
have access to the PUMP-FLO Premium giving you latest in
online pump selection. As long as your TechNet
subscription is current you can use the PUMP-FLO Premium
subscription service FREE. Learn more about
PUMP-FLO Premium. To access this incredible
discount, you must contact your territory representative
or if you are not sure who your representative is, email
firstname.lastname@example.org and well get you connected.
The TechNet monthly e-newsletter
The TechNet e-newsletter is sent out to all subscribers. It lists the availability of all program
upgrades, additions to the MKS Fluid Compilation, along with the schedule for Web seminars and
FLO-Master training classes. We also provide helpful hints on using PIPE-FLO more effectively.